ODINTEAM INBOX

Team inbox for Messenger

The team inbox for Messenger sales.

Customers message your Facebook Page. Your team answers from one workspace with clear ownership, live updates, and first-response tracking.

Request accessSee how ownership works

Private workspace · Invite only · Built for Messenger first

Odin — Motor Hub LK
ODIN
  • My Inbox4
  • All Assigned18
  • Unassigned3
  • All Awaiting Reply6
  • Closed

Dilan Fernando

Owned by you · Messenger

Assigned

Hi, saw the white Axia on your page. Still available?

Also what's the down payment?

Yes, it's available. Down payment starts at 850,000 with 36-month terms.

✓✓ Read

Want me to hold it for a test drive tomorrow at 10?

✓✓ Delivered

Reply as Kavindu (owner)…Send

Meta 24-hour window open · 21h 14m remaining

The problem

A Page inbox was never built for a sales team.

Three failures cost deals every day.

  • 01

    Shared Facebook inbox chaos

    Two agents open the same chat and both reply. The customer gets conflicting answers and nobody is accountable.

  • 02

    Lost context

    No profile, no tags, no history. Every agent starts the conversation from zero and asks the same questions again.

  • 03

    Slow first response

    Without ownership or a live queue, new inquiries sit unread while the buyer messages a competitor.

How Odin works

From Page to owned conversation in four moves.

  1. 01

    Connect a Facebook Page

    An admin links the Page, grants permissions, and Odin subscribes to the Messenger webhook.

  2. 02

    New chats land in Unassigned

    Every inbound Messenger conversation enters the live queue. Round-robin distribution is available.

  3. 03

    One agent owns the reply

    An agent joins or a supervisor assigns. Only the owner can send — the composer is locked for everyone else.

  4. 04

    Supervisors transfer, close, track

    Transfer ownership, close resolved threads, and watch first-response time across the workspace.

Capabilities

Everything the queue needs. Nothing it doesn't.

  • Shared inbox views

    Mine, Assigned, Unassigned, Awaiting reply, and Closed — the whole queue in one rail.

  • Assignee-only composer

    One owner per conversation. Join and takeover are atomic and audited.

  • Live updates

    New messages, assignments, and closes appear without a refresh.

  • Profiles and tags

    Customer profiles, workspace tags, and tag filters across every view.

  • Internal notes with @mentions

    Notes stay inside the workspace and are never sent to the customer.

  • First response and delivery

    First-response metrics plus delivery and read status on every outbound reply.

  • Priority and reminders

    Flag priority conversations and set follow-up reminders that surface in the queue.

  • Meta 24-hour window lock

    The composer blocks when Facebook will not allow a reply, so nothing fails silently.

  • Page health

    Token status, permissions, webhook subscription, and one-click reconnect.

  • History sync

    Pull prior conversation history from the connected Page on setup.

  • Roles

    Admin, Supervisor, and Agent — scoped to what each person needs.

  • Desktop-first, mobile-ready

    Built for a full-day console, usable from a phone on the floor.

Ownership

One conversation, one owner.

Joining a conversation is atomic. The first agent to claim it becomes the owner, and the composer closes for everyone else. A supervisor can take over or transfer, and the change is written to the activity timeline with a name and a timestamp.

No double replies. No guessing who is handling the buyer.

Activity

  • 10:02Conversation entered Unassigned
  • 10:03Kavindu joined this conversation
  • 10:41Priority set to High
  • 11:15Priya took over this conversation

Composer locked — Priya owns this conversation.

For teams

Three roles, one workspace.

Agent

  • Work My Inbox and claim unassigned chats
  • Reply only where you hold ownership
  • Read profile, tags, and notes before you answer

Supervisor

  • Assign, transfer, and close conversations
  • Watch the live queue and awaiting-reply view
  • Track first-response time per agent

Admin

  • Connect Facebook Pages and sync history
  • Manage roles and workspace access
  • Monitor Page health, tokens, and webhooks

Security

Private by design.

Odin is an internal tool for a closed sales workspace. It stays that way.

  • Private workspace

    Invite only. There is no public signup.

  • Token sign-in

    Access is issued by an admin and scoped to the workspace.

  • Forced password change

    Every member sets a new password on first login.

  • Private realtime channels

    Live updates are delivered on channels scoped to your workspace.

  • Signed Meta webhooks

    Inbound Messenger events are verified before they land.

  • Page-scoped access

    Only connected Pages are readable, and only by your team.

Request workspace access

Put Messenger sales in one workspace.

An admin provisions your workspace, connects the Page, and invites your agents and supervisors.

Request access

Odin is an internal team product, not a consumer Messenger app.